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If you had to choose five life lessons that influenced or molded you into the adult you are today, what would you write about? Over the next few days I’ll be sharing some of my personal life lessons.

Life lessons can be those painful or happy things that alter our life’s direction or change the way we view the world.

Life Lesson #3. You don’t have to be one of the “cool girls” to be cool.

I remember way, way, way back in high school how I never really fit in. I wore coke-bottle glasses, my clothes were nice but very conservative, my father was a lawyer in county government and I was extremely shy. Not exactly the picture of a “cool girl.”

Sharon Cool Girl - SophomoreI always felt like I was on the outside of the “cool girl” clique looking in at all the fun. They were better looking, wore the latest styles, had hair that was perfect even after gym class and dated the most popular guys. When I was around them I felt less-than, if you know what I mean. I kept comparing myself to the “cool girls” and always seemed to come up short. In my teenage mind, the “cool girls” were the benchmark of perfection – something every girl should strive to emulate.

Fast forward to my 20th high school reunion. I had matured and blossomed in my own self-confident personality. I went to the reunion with my head held high. Of course I’d spent the day getting my hair and makeup done and bought a new dress. BUT when I walked into the reunion,  I realized that as an adult I seemed to be faring better than the “cool girls.” The perfection I perceived I needed to strive toward, didn’t seem so perfect twenty-five years later.

Comparing myself to others was a waste of time and did nothing to enhance my self-esteem or self-image. When I stepped back and looked at a situation objectively, the perfect person standard wasn’t as perfect as it seemed. As a teenager I never appreciated my own “coolness.”

The older wiser Sharon who attended her 20th high school reunion realized comparing myself to others had been a no-win situation. I was cool in my own way during high school. Not perfect, but cool. I had great friends, made good grades and belonged to clubs I enjoyed. I had a good home life and I didn’t get into trouble. For a teenager, that’s pretty cool in my book.

Life lesson learned: I am pretty cool just the way I am.
 
 
Here is a link to Life Lesson #1: Life Lesson #1 – There is a price to pay for success.
 
Here is a link to Life Lesson #2: Life Lesson #2 – Life is going to throw you curve balls.


 
 
 
 
Sharon Michaels
Author – Blogger – Coach to Women Entrepreneurs, Women Writers and Women Authors
Owner of WomenWhoWantToSuccessfullyWorkForThemselves.com
 
 
P. S. Here’s a link to read more about coaching with me one-on-one – if you don’t see a Coaching Package that fits your budget, needs or time frame, we will customize one just for you. Sharon’s Coaching Packages
 
 

© Copyright 2018 SharonMichaels.com – All Rights Reserved

I’m Sharon Michaels and I teach you how to do business successfully. http://SharonMichaels.com
Sharon Michaels
 
I invite you to stop by and check out my Author page on Amazon.com – learn more about all my Amazon books Sharon Michaels Amazon.com Author page

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If you had to choose five life lessons that influenced or molded you into the adult you are today, what would you write about? Over the next days I’ll be sharing some of my personal life lessons.

Life lessons can be those painful or happy things that alter our life’s direction or change the way we view the world.

Life Lesson #2. Life is going to throw you curve balls.

I’ve lost count of how many times I’ve been going in one direction and had to abruptly change my course. Life’s curve balls and detours usually happen without warning and often at the most unexpected or inopportune times.

hand holding clear ballOne thing I’ve learned is not to allow the curve balls, detours, disappointments and distractions stop me dead in my tracks. Sure, it’s easy to allow yourself to get down and even begin wallowing in a good pity party. Feeling the emotions is one thing, staying down too long is feeding into negativity.
 
 
 
I’ve come to realize that when life throws me an unexpected curve ball, it usually means it is time to come out of my comfort zone.

When I was young and idealistic, I thought I’d retire as a principal of an elementary school or maybe become a headmistress of a private girl’s school somewhere in New England. Well, that didn’t happen. I became a teacher, but when a few curve balls and detours came my way I had to change direction. I am thrilled and love what I’m doing with my life. Forty years ago I would never have guessed that speaking, writing and empowering women was to become my life’s mission. In reality I am still teaching only in a different way.

Trust me, I am not one who likes change. Sometimes you have to take me down that different path kicking and screaming. No, I haven’t liked every change I’ve had to make. Nine times out of ten though, I’m glad I stretched and changed directions. I’ve come to realize that change isn’t a bad thing. I also realize that right now in my life I am exactly where I should be. It may not be where I thought I’d be, but it is right where I should be.

When the curve balls of life come your way, make some quiet time to step back and ask yourself, “What is the life lesson I will learn by embracing change and stretching my comfort zone?”

Let me share my personal affirmation: “I embrace change with an open mind and willing heart.” Repeating this affirmation helps me stay focused on the positives of the lessons I am about to learn.

Please share this post with a friend or team member who may be at career or personal cross road. The curve balls in life are not always as bad and frightening as they seem. Sometimes the Universe has to give us a nudge in the right direction.
 
 
Here is a link to Life Lesson #1: Life Lesson #1 – There is a price to pay for success.
 

 
 
 
 
Sharon Michaels
Author – Blogger – Coach to Women Entrepreneurs, Women Writers and Women Authors
Owner of WomenWhoWantToSuccessfullyWorkForThemselves.com
 
 
P. S. Here’s a link to read more about coaching with me one-on-one – if you don’t see a Coaching Package that fits your budget, needs or time frame, we will customize one just for you. Sharon’s Coaching Packages
 
 

© Copyright 2018 SharonMichaels.com – All Rights Reserved

 
How to Give Yourself the POWER to Succeed
 
Be sure to purchase your copy of Sharon’s empowering paperback and Kindle book, How To Give Your the POWER to Succeed on Amazon.com – Recognizing the things you’re doing that may be keeping you from the things you want.
 
 
 
I invite you to stop by and check out my Author page on Amazon.com – learn more about all my Amazon books Sharon Michaels Amazon.com Author page

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If you had to choose five life lessons that influenced or molded you into the adult you are today, what would you write about? Over the next five days I’ll be sharing some of my personal life lessons with you.

Life lessons can be those painful or happy things that alter our life’s direction or change the way we view the world.

Life Lesson #1. As a child and young adult I remember my dad telling me,
“There is a price to pay for success.”

After World War II my dad wanted to earn both a Bachelors and Juris Doctor (law) degrees. Mom and dad knew it would probably take seven years to complete all his schooling. I was just a young child when he started college and didn’t totally realize what was going on. At first I didn’t understand why everyone else’s father came home for dinner and mine didn’t? Why did families go on vacation and we didn’t? Why did the neighbors have a new car and we didn’t?

Mom, Dad and Sharon at 11 months

As I grew older, I realized how hard my dad was working. He worked a full time job during the day and went to school five nights a week. We didn’t have a car so he walked to and from the bus stop in all sorts of weather. He’d ride the bus to work early in the morning and ride it back home late at night after college. Weekends he was either in the basement studying or working around the house. I watched him go for his goals – goals for our family.

My dad knew how to stay focused on keeping the important things important. I admire how he set a goal and was willing to do what it took to reach it. With the demands of work, college and law school plus having a wife and child, dad never lost his focus. I also appreciate how much my mom supported his goal and how much she gave up during those seven years. They were a team.

As a family we couldn’t get those years he went to school back, but those seven years created a secure and rich future we were able to enjoy together. I will be forever grateful for my father teaching me about persistence, focus and drive.

Here’s what watching dad taught me:
1.  Discipline.
2. You can’t have it all – there are often short term sacrifices for achieving long-term gains.
3. Support of loved ones is vital.
4. Focus on the payoff.
5. Enjoy the journey and appreciate each success along the way.
 
 
 
How important is your goal to you? Is it worth the short term sacrifice for the long term rewards? Today is the day to write out a long term goal you are willing to focus on and work toward until it becomes reality. If you’d like, come stop by our Facebook Group and share your goal with us, we’ll cheer you on.
 

 
 
 
 
Sharon Michaels
Author – Blogger – Coach to Women Entrepreneurs, Women Writers and Women Authors
Owner of WomenWhoWantToSuccessfullyWorkForThemselves.com
 
 
P. S. If you’d like to coach one-on-one, join a MasterMind group or become a guest blogger on this blog, please email me at – coaching@sharonmichaels.com or use the Contact Sharon form on this site.
 
 

© Copyright 2018 SharonMichaels.com – All Rights Reserved

 
How to Give Yourself the POWER to Succeed
 
Be sure to purchase your copy of Sharon’s empowering paperback and Kindle book, How To Give Your the POWER to Succeed on Amazon.com – Recognizing the things you’re doing that may be keeping you from the things you want.
 
 
 
I invite you to stop by and check out my Author page on Amazon.com – learn more about all my Amazon books Sharon Michaels Amazon.com Author page

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Entrepreneurial Women Radio icon In this short podcast author, blogger and mentor to women in business Sharon Michaels shares how she saw a woman in business literally talk herself out of a sale.
In Sales It is About the Customer – it rings so true today!

Be sure to turn up your speakers – you won’t want to miss a word.
 


 
 
Subscribe to Entrepreneurial Women Radio on iTunes

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© Copyright 2016-2018 SharonMichaels.com – All Rights Reserved

You can listen to all the Entrepreneurial Women Radio shows on your computer 24/7 and on iTunes as a free podcast. Entrepreneurial Women Radio with Sharon Michaels
 
 
You’ll want to purchase your copy of Sharon’s newest empowering, self-esteem building and habit changing paperback and Kindle book, How To Give Your the POWER to Succeed on Amazon.com

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I have to share my customer service story with you. I guess I’d better begin at the beginning.

I’ve been trying to get a SSL certificate (it certifies a website is secured) for SharonMichaels.com for over a week. It’s not that there’s anything wrong with my website, there is something wrong with the communication between two tech companies.

customer service - bad

I won’t name the tech companies BUT they are BIG names in the industry. Neither of them seems to be able to tell me why my certificate is not displaying. It should have been activated a week ago. Each is pointing fingers at the other and no one is giving me answers or a solution. Needless to say I am so frustrated at this point I am about to spit nails.

With all that said, I asked myself what I expected them to do for me. I’ve written my thoughts in this post. I don’t think my expectations are unrealistic – what do you think?
 
 
 
1. Know your products or service.
My web hosting company charged me twice for the same product. Why? Because the customer service representative did not know what I was talking about even though I was reading the product description directly from their website. Ugh! Now I’m going to have to deal with customer service in billing to get one of the charges removed. Are you feeling my frustration?

2. Be patient and be polite.
The gentleman I spoke to was getting impatient with me. He was polite, but there was an underlying agitation in his manner. I was bothering him. I got the distinct feeling all he wanted to do was get me off the phone, take his break, pick up his pay check and go home.

3. Listen, listen, listen!
I realize I am not their only customer. BUT I got the distinct impression with both companies that they were trying to finish the call in a certain amount of time and listening to what I was saying. They were trying to come up with answers before fully understanding my situation. Two times I received advice about something that didn’t pertain to what I was saying. Then, I got transferred to a department that had not nothing to do with why I was calling and she acted like I was bothering her. In a nutshell: I spent a lot of time on hold listening to loud cheesy music. Are you feeling my frustration?

4. If you don’t know something, say so.
There is no shame in saying, “I’ll get back to you with that answer.” Don’t try to fix a problem if you don’t fully understand the problem. It seemed with every suggestion and every button they pushed, they made the problem worse.

5. Do what you say you are going to do when you say you are going to do it.
I was told an email would arrive within fifteen minutes and after two hours I still hadn’t received it. I called back after several hours and of course got a different representative. I had to start at square one – again for the fourth time. I can’t stress enough, your word is vital to building trust and good will with your customers and clients. As of this posting, I still haven’t received the email. Are you feeling my frustration?

6. Ask questions.
Don’t try to be a mind reader. Listen and ask questions to help better understand the problem and gather the information you need to solve the problem. Ask good open-ended questions!

7. Solve your customer’s challenge/problem is a timely, courteous and competent manner.
This really goes without saying, but I’m saying it anyway.

8. It is not about you – it is about your customer’s hopes, wants and desires.
What does your customer want the outcome to be? You’ll know if you listen, ask questions and understand your product.

Well, as of this writing my problem still has not been resolved. We’ve spoken to numerous customer service reps and spent hours on hold listening to bad music. We’ve spent days trying to resolve an issue that should have been posted on our website within minutes.

I hope my rant helps all of us fine-tune our customer service skills. As a customer I want to feel important. I want my problem resolved in a timely courteous manner. I don’t want to make trying to get my problem resolved my new full time job!
 
 
Please, share your thoughts and comments with us. We’d love to hear from you.
 
 

 
 
 
 
 
Sharon Michaels
Author – Blogger – Coach to Women Entrepreneurs
Owner of WomenWhoWantToSuccessfullyWorkForThemselves.com
 
 
P. S. If you’d like to coach one-on-one, join a MasterMind group or become a guest blogger on this blog, please email me at – coaching@sharonmichaels.com or use the Contact Sharon form on this site.
 
 
 
© Copyright 2018 SharonMichaels.com – All Rights Reserved

365 Success Habits Kindle
Be sure to purchase your copy of Sharon’s bestselling Kindle book, 365 Success Habits to Grow Your Business on Amazon.com – Your daily dose of business wisdom

I’m Sharon Michaels and I teach you how to enjoy business success. http://SharonMichaels.com

You’ll want to subscribe to my newsletter for stay current on all the success strategies and how-tos for growing yourself and your business. Here’s a link to subscribe: http://UnlimitedSuccessForWomen.com

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